Mosaic 360
In today's fast-paced business environment, employees often don't get useful information about how they are performing. Many organizations recognize that they lack reliable or sufficient mechanisms for providing performance feedback and are turning to multi-source assessment processes (often called 360™ feedback). Multi-source assessment (MSA) collects performance data not only from supervisors, but also from peers, direct reports, and even customers. MSA provides more comprehensive feedback, but by itself doesn't necessarily lead to improved performance. Staff may not be sure how to interpret the data or how to use the information to be more effective on the job.
TRG has built on traditional MSA to create a process called Mosaic 360™. Mosaic 360™ is a three-stage performance improvement process for individuals, teams, and organizations. These three stages get the organization, organization, team or individuals ready for the process, collect and organize data, and provide the interpretation of results and roadmap for improved performance.
Mosaic 360™ goes beyond the limits of traditional MSA systems. First, it is customized, so that from the beginning, it is targeted directly at those areas where improved performance is most needed. Second, it combines TRG's extensive experience in organizational development and training with the proven, cutting-edge fully secure web-based 360™ software. Finally, Mosaic 360™ includes critical organizational support after the data is generated, so that the multi-source information can be used to its greatest advantage.
How It Works: Stages in Mosaic 360™
STAGE ONE -- Getting your organization, team or individuals ready for the process
Clarify Goals: We meet with you to help determine your goals, the type of information or feedback you are looking for, and how it will be used. Next, we clarify which subjects your organization wishes to assess. In the Mosaic 360™ process, subjects can include individuals, teams, and even the entire organizations.
Customize Assessment Criteria: We work closely with you to customize the assessment criteria so that it is consistent with your goals for improved performance.
Involve Staff: We orient staff on the Mosaic 360™ process so that they know how it works, why it's being done, and how the criteria are being used. We also familiarize staff with the mechanics of the process, increasing their confidence in its validity and confidentiality.
STAGE TWO -- Collecting and Organizing Data
Collect Data: Through a confidential web-based process, we collect the assessment data from all those providing feedback.
Prepare Reports: Using the software, we develop accurate, confidential customized reports for all subjects.
STAGE THREE -- Interpreting Results and Improving Performance
Interpret Results: We work with subjects to interpret the trends and messages in the data in the context of their organization. In addition, we help them stay focused on what the data is saying. We also ensure that subjects see and understand the linkages between the feedback they are getting, and their on-the-job performance.
Identify and Select Appropriate Actions Based on the information in the feedback report, we help subjects identify specific actions they can take to be more effective. Most often, this includes a combination of actions they can take immediately and longer term developmental activities.
Sustaining Improved Performance: We are available to work with subjects to help them honor the commitments in their action plans. We also work with the broader organization so that efforts to improve performance are supported at all levels. Over time, the 360™ feedback instrument can be repeated to gain a clear indication of how much progress has been made.
How Mosaic 360™ is Different from Other MSA Processes
Customized to fit your needs perfectly, now and in the future -TRG's practice has always been to work closely with our clients, listen to their needs, and craft solutions that meet their specific objectives. Mosaic 360™ is not an off-the-shelf solution with a fixed number of generic criteria that may be irrelevant for your purposes. Instead, Mosaic 360™ is tailored to your business needs, your organizational culture, and the size and make-up of your staff and management. We use your issues and your language. The result is a customized solution that fits perfectly.
Administered by Highly Skilled and Experienced Facilitators--TRG facilitators are at the core of what makes Mosaic 360™ so effective. Our facilitators have an average of 15-20 years of experience in performance improvement coaching, consultation and training at all organizational levels. Moreover, we have experience working with diverse groups of people in multinational organizations where staff members come from a broad range of countries and cultures. Our experience administering Mosaic 360™ in such climates is and indication that careful application and monitoring of the MSA process can help to bridge cultural gaps, clarify expectations about professional conduct and performance, and reconcile varying definitions of important core skills.
Designed to Gain and Sustain the Support of Staff -- Even the highest quality MSA system can fail if it lacks staff understanding and support. With Mosaic 360J, staff members understand the goals of the process, how it will be implemented, and why it is important.
Helps Clients Take Action -- Some MSA approaches only provide the data about performance. In contrast, Mosaic 360™ provides the resources to help individuals, teams and organizations make the changes in performance that result in improved results.
Offers Multiple Applications -- In addition to providing assessment information to individuals, Mosaic 360™ offers customized applications for assessing team performance and conducting organizational surveys.
HOW MOSAIC 360™ CAN BE USED WITH INDIVIDUALS, TEAMS AND ORGANIZATIONS
For Individuals
Employee Development -- This involves soliciting a number of perspectives on an employee's performance based on certain agreed upon criteria. The data is presented to the employee only and is used to provide feedback on areas where s/he is performing well and on areas for improvement.
Performance Appraisal -- Much like employee development, performance appraisal involves assessing an employee based on certain criteria. The difference is that the data is shared with the employee's manager, and is used as one of the factors in making decisions about pay increases, bonuses, and promotion.
For Teams
Assessing Team Performance -- As many organizations make the transition to a team-based work environment, the need for an effective team assessment process has become critical. Mosaic 360™ builds on twenty-five years of TRG experience in helping teams to be more effective. The approach insures that teams gain a diverse perspective on performance, their collective strengths, and areas for improvement. Depending upon the needs of the client, the team-based application can take many forms. Some of our clients have implemented this application by having only internal team members participate in the assessment. Others have chosen to include outside perspectives, such as those of customers and partners.
For Organizations
Organizational Surveys -- The Mosaic 360™ process can also be applied at an organizational level. In this case, the "subject" is the organization itself, and the assessment questions are structured to address issues of organizational performance. As with teams, participants in the assessment process can be limited to internal staff or can include customers and partners.